Frank’s The Flooring Store Review: 0 out of 10 so far!

Hey guys, just a bit of an update regarding our bathroom. Where do I start?! Well, the bold bath towels washed extremely well and look fantastic in our newly decorated bathroom.

Bold Bathroom Designs

However, the flooring which was supposed to be ‘professionally’ fitted is diabolical! I mean, check out the ‘straight edge’ along our skirting board (pictured below)

Franks Factory Flooring Problems

We purchased the flooring from Franks The Flooring Store in Darlington. We were told by the staff that the flooring would be fitted by their recommended self employed floor fitters – who fit carpets and vinyl flooring on a daily basis. At this, we thought ‘great, the flooring will look perfect!’ We couldn’t wait for our bathroom to be completed, and looked forward to Saturday – the day our flooring was due to be fitted.

Saturday came and the floor fitter finally arrived. He came in to our home with a young male and wasted no time in un-rolling the flooring – and scratching a huge scratch down our newly glossed bathroom door (see image below) in the process. Kelly and I just sat and observed.

20120911-164955.jpg

At first the guy seemed quite chatty and Kelly and I just left him to get on with the job, without any distractions. Minutes passed until all of a sudden the guy huffed and puffed and stated that the mistake he made whilst cutting the edge of the flooring along the skirting board was due to silicone being there. This was nonsense, as who in gods name puts silicone along the bottom of a skirting board?! Exactly!! I mean, do you guys see any silicone along our skirting board in the picture below? I thought not.

The guy became miserable, moody, unprofessional and his finished service proved blatantly that he was inadequate at finishing the job to the standard we had expected. He spent a total of around fifteen minutes laying the flooring, he didn’t bond the flooring with the spray glue along every edge, he scratched the flooring with his blade at least three times in two separate directions (see picture below)

Frank's The Flooring Store Darlington Scratched my Flooring

and he complained repeatedly about silicon which wasn’t even there (which is funny because the edging around the toilet, which is siliconed, looks absolutely fine – as shown in the picture below!).

Franks Factory Flooring North East

He also cut the vinyl along the side of the bath and left it flapping over the raised screw head caps which hold the floor trim on along the outer part of our bath (the plastic caps are raised by at least 2mm!). And also, to top it off, they left the plastic wrapping the flooring came in at the bottom of our communal hallway stairs – luckily no residents slipped or tripped over it, as Kelly and I would not of been held responsible.

He finished the job and just left without speaking to us, leaving the young male to collect the floor fitting charge from us. Kelly and I looked at the flooring which over lapped the bath trim plastic, and I said, “What is that!? I am not happy with that over lapping raised screw caps, it looks a complete state!”. The young male replied, “Oh, he wasn’t sure if you wanted it over the plastic or cut around it. I can get him to come back in if you like and sort it?”. I replied, “Your going to have to!”. Whilst the young male went out, I had told Kelly that I planned on ringing Franks The Flooring Store, as there was numerous faults which I was extremely annoyed about.

The guy came back in to our home, charged passed us with a face like thunder and spent not even a full minute cutting our flooring around the plastic trim. As a result there was three more untidy jagged edges, one of which is shown below. (And also, when he actually did use the glue – he got it EVERYWHERE!)

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The guy then just left again! I was fuming at the level of appalling customer service we had been given. I asked the young male how much he wanted. The young lad replied £35.00. Kelly paid him the money, to avoid any confrontation.

The fitters had left and I contacted Franks The Flooring Store to address my issues with the service and finished result. The guy from Franks was extremely helpful and advised me that somebody would be out to assess the flooring on Monday.

Monday came and I had a missed call at 16.35ish (baring in mind the floor fitter was due at 16.45 onwards, and Kelly had arranged to leave work earlier to be home in time). I rang back only to find that the floor fitter was not coming, as his jobs had been cancelled. Apparently the floor fitter will be attending to assess the situation this evening, so I will keep you all posted in the very near future.

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